I had an amazing experience at Shake Shake! The food was delicious, but what really stood out was the exceptional customer service. Dennis, our server, was incredibly sweet and attentive, bringing us everything we needed before we even had to ask. The whole team was fantastic—every employee had a smile on their face and genuinely seemed to enjoy working there. It created such a positive and welcoming atmosphere. I’ll definitely be coming back!
Sasha Swan
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July 18, 2024
Highly disappointed! I ordered a chicken sandwich and the chicken was thin and small. This is one of the more expensive burger joints; therefore I expected better.
In addition, my table was not clean and I had to pay for parking.
Never again.
Thomas Slaba
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December 20, 2024
I have been to other Shake Shack
places before and their burgers were great. This experience was more than disappointing though. The Burger lacked sauce, Pickle and taste, the fries tasted like they have not changed the oil in the fryer for a week, I could not eat them. This was only topped by people coming in to the place to beg for money. I will not get back to this place and neither should you.
Jeremy Binder
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November 12, 2024
Shake Shack on Main is awesome. Strongly suggest making it a regular stop like me. Just tried the black truffle burger tonight. Phenomenal! Must try it if you haven't already.
Uwe Ansmann
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November 24, 2024
The visit was okay overall. It was a Sunday, and the restaurant was surprisingly quiet – no long lines, and the service was quick. The food was solid: the burgers were fresh and had the typical Shake Shack flavor, and the fries were crispy.
However, I felt the price-to-portion ratio wasn’t ideal. The portions were quite small for the price, and while the quality was fine, it lacked something special to really stand out.
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702 Main St, Houston, TX 77002, USA
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I had an amazing experience at Shake Shake! The food was delicious, but what really stood out was the exceptional customer service. Dennis, our server, was incredibly sweet and attentive, bringing us everything we needed before we even had to ask. The whole team was fantastic—every employee had a smile on their face and genuinely seemed to enjoy working there. It created such a positive and welcoming atmosphere. I’ll definitely be coming back!
Highly disappointed! I ordered a chicken sandwich and the chicken was thin and small. This is one of the more expensive burger joints; therefore I expected better. In addition, my table was not clean and I had to pay for parking. Never again.
I have been to other Shake Shack places before and their burgers were great. This experience was more than disappointing though. The Burger lacked sauce, Pickle and taste, the fries tasted like they have not changed the oil in the fryer for a week, I could not eat them. This was only topped by people coming in to the place to beg for money. I will not get back to this place and neither should you.
Shake Shack on Main is awesome. Strongly suggest making it a regular stop like me. Just tried the black truffle burger tonight. Phenomenal! Must try it if you haven't already.
The visit was okay overall. It was a Sunday, and the restaurant was surprisingly quiet – no long lines, and the service was quick. The food was solid: the burgers were fresh and had the typical Shake Shack flavor, and the fries were crispy. However, I felt the price-to-portion ratio wasn’t ideal. The portions were quite small for the price, and while the quality was fine, it lacked something special to really stand out.