I am delighted to share my experience with Alex and Den K from H-Town Plumbers. They truly deserve a 5-star review for their exceptional service and professionalism.
First and foremost, I was impressed by their prompt response. When I called them for an inspection, they came out the same day, demonstrating their commitment to customer satisfaction. The very next day, they efficiently replaced my water heater, ensuring that I didn’t have to endure any inconvenience for long.
Den, in particular, was incredibly knowledgeable and informative. He took the time to explain the problem he identified and what needed to be done to resolve it. His expertise gave me confidence that I was in good hands.
Furthermore, the water heater replacement was necessary due to faulty roof sealing by the home builder. This was something I was unaware of, but Den made sure to educate me about it. It’s reassuring to know that they not only fix the immediate issue but also address the underlying cause.
I must commend Alex for his exceptional customer service. He went above and beyond by offering to patch the roof at no additional cost if it was a simple fix on the delivery day. Although it turned out to be more complex than anticipated, his willingness to assist and find a solution demonstrated his commitment to customer satisfaction.
In addition to their expertise and excellent service, I appreciate their honesty and transparency. They provided a fair and competitive price for the work they performed, ensuring that I received value for my money. I even accidentally over paid and Alex reached out to make me aware of this mistake. Wow!!!! Who has that kind of honesty in 2024…. These guys thats who!!!
Overall, my experience with Alex and Den K from H-Town Plumbers was outstanding. Their promptness, knowledge, and commitment to customer service are commendable. I highly recommend their services to anyone in need of plumbing assistance.
Its only day 1 after installation but their labor work is guaranteed for 1year. I will give an update should any unforeseen issue arise.
Many thanks to Alex and Den 💕💕💕
willard boss
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December 09, 2024
This is the second time I used the services of H-Town Plumbing. In both cases they were able to quickly set up an appointment and, just as important, show up on time. Their work is top notch and their charges are very reasonable. They are now my go to plumbing company.
Jamal Munnerlyn (ThisIsJRock)
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December 14, 2024
Fixed my plumbing issue. Left me with thousands of dollars in floor damage because the technician was stubborn and refused to listen to other workers we had at our home. The arrogance was beyond out of line.
Didn’t clean up after job, so be prepared to have another company ready to do so. My favorite part was when the tech added a hundred dollars to bill with no explanation and hands me phone to pay set to tip and not quoted price. If you’re looking to get work done on a project that has another team working as well, I wouldn’t recommend hiring H- Town. The lack of basic respect for another person was just not there and not right. Never again.
Robyn Skinner
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November 02, 2024
This service had great communication and was completed in a very timely manner. He diagnosed the issue quickly, quoted me on the spot, and began working right away. It was a little pricey, but very quality work and super convenient. You pay for what you get.
Eric
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October 16, 2024
Great service! The plumber was very friendly, fast and explained all the issues as he went along, which I really appreciated. And they have very reasonable, straightforward pricing. Will definitely use them again!
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12145 Stone E Dr, Houston, TX 77035, USA
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I am delighted to share my experience with Alex and Den K from H-Town Plumbers. They truly deserve a 5-star review for their exceptional service and professionalism. First and foremost, I was impressed by their prompt response. When I called them for an inspection, they came out the same day, demonstrating their commitment to customer satisfaction. The very next day, they efficiently replaced my water heater, ensuring that I didn’t have to endure any inconvenience for long. Den, in particular, was incredibly knowledgeable and informative. He took the time to explain the problem he identified and what needed to be done to resolve it. His expertise gave me confidence that I was in good hands. Furthermore, the water heater replacement was necessary due to faulty roof sealing by the home builder. This was something I was unaware of, but Den made sure to educate me about it. It’s reassuring to know that they not only fix the immediate issue but also address the underlying cause. I must commend Alex for his exceptional customer service. He went above and beyond by offering to patch the roof at no additional cost if it was a simple fix on the delivery day. Although it turned out to be more complex than anticipated, his willingness to assist and find a solution demonstrated his commitment to customer satisfaction. In addition to their expertise and excellent service, I appreciate their honesty and transparency. They provided a fair and competitive price for the work they performed, ensuring that I received value for my money. I even accidentally over paid and Alex reached out to make me aware of this mistake. Wow!!!! Who has that kind of honesty in 2024…. These guys thats who!!! Overall, my experience with Alex and Den K from H-Town Plumbers was outstanding. Their promptness, knowledge, and commitment to customer service are commendable. I highly recommend their services to anyone in need of plumbing assistance. Its only day 1 after installation but their labor work is guaranteed for 1year. I will give an update should any unforeseen issue arise. Many thanks to Alex and Den 💕💕💕
This is the second time I used the services of H-Town Plumbing. In both cases they were able to quickly set up an appointment and, just as important, show up on time. Their work is top notch and their charges are very reasonable. They are now my go to plumbing company.
Fixed my plumbing issue. Left me with thousands of dollars in floor damage because the technician was stubborn and refused to listen to other workers we had at our home. The arrogance was beyond out of line. Didn’t clean up after job, so be prepared to have another company ready to do so. My favorite part was when the tech added a hundred dollars to bill with no explanation and hands me phone to pay set to tip and not quoted price. If you’re looking to get work done on a project that has another team working as well, I wouldn’t recommend hiring H- Town. The lack of basic respect for another person was just not there and not right. Never again.
This service had great communication and was completed in a very timely manner. He diagnosed the issue quickly, quoted me on the spot, and began working right away. It was a little pricey, but very quality work and super convenient. You pay for what you get.
Great service! The plumber was very friendly, fast and explained all the issues as he went along, which I really appreciated. And they have very reasonable, straightforward pricing. Will definitely use them again!